Refund and Returns Policy

Eligibility for Refunds

Course Refunds

If you are not satisfied with a course purchased through XpresEdu, you may request a refund within 30 days of the purchase date, provided:

• You have not completed more than 20% of the course.
• You provide a valid reason for your dissatisfaction.

Subscription Plans

For monthly and annual subscription plans, refund requests must be made within 14 days of the initial subscription. Refunds will be granted if:

• You have not accessed more than 5 courses during the subscription period.
• You provide feedback explaining why the subscription did not meet your expectations.

Special Programs and Certifications

Refund requests for special programs and certification courses will be reviewed case-by-case. Generally, refunds will only be granted if:

• The request is made within 7 days of enrollment.
• No coursework has been started.

Non-Refundable Situations

• Partial Refunds: We do not offer partial refunds for courses or subscription plans.
• Downloaded Content: If any course materials have been downloaded, the purchase becomes non-refundable.
• Third-Party Purchases: Courses purchased via third-party providers or external partners are not eligible for refunds.
• Discounted/Sale Items: Courses bought during promotions, discounts, or special sales are non-refundable.

How to Request a Refund

• Submit a Request: Log in to your XpresEdu account, navigate to the “My Orders” section, select the course or subscription you wish to refund, and click “Request Refund.”
• Provide Details: Fill out the refund request form, detailing your purchase and the reason for your request. Your feedback helps us improve.
• Processing Time: Our support team will review your request. Approved refunds are typically processed within 7-10 business days.

Additional Information

• Refund Method: Refunds are processed back to the original payment method. If this is not feasible, we will coordinate an alternative arrangement with you.
• Technical Issues: If technical difficulties prevent you from accessing the course, please contact our support team. We will attempt to resolve the issue before initiating a refund.
• Customer Support: For any queries related to refunds, please contact us at support@xpresedu.com.

Changes to the Refund Policy

XpresEdu reserves the right to modify this refund policy at any time. Updates will be posted on this page, and where necessary, communicated via email. Please review this policy periodically to stay informed of any changes.